If you have a warranty issue, please contact us as soon as possible.
Custom Kramer Knife Warranty
I'm confident that this will be the best knife you've ever used. Kramer Knives warrants the materials and craftsmanship of the knife that you bought for so long as I personally making or overseeing the making of custom knives. Our warranty only covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. Our warranty is limited to the original purchase price paid by the original owner and only for actual direct damages (not for indirect, consequential or other damages). Our warranty does not apply to speculators or to any higher resale prices of our knives. No other warranties of any kind, including implied warranties, are provided for our knives.
Whom do I contact if I have questions or concerns?
If you have any questions about the Warranty, please contact us at:
Kramer Knives, Inc.
Bob's licensed designs have lifetime warranties:
Kramer by Zwilling J.A. Henckels Warranty
The Bob Kramer by Zwilling knives have a lifetime warranty. Click here to go to the warranty page on Zwilling's website.
ZWILLING J.A. HENCKELS, Inc.
Att: Consumer Service
171 Saw Mill River Road
Hawthorne, New York 10532
Phone: (800) 777-4308
Kramer by Shun Warranty
The Bob Kramer Shun knives have a lifetime warranty. Click here to view the warranty page on Shun's website.
Kai USA ltd., Shun Cutlery
18600 SW Teton Avenue
Tualatin, OR 97062
Phone: (503) 682-1966